🎨General Questions

Good to know: depending on the product you're building, it can be useful to explicitly document use cases. Got a product that can be used by a bunch of people in different ways? Maybe consider splitting it out!

Frequently Asked Questions (FAQ) for BETChain

General Questions

What is the estimated response time for a support ticket? The estimated response time for a support ticket is between 30 minutes to 1 hour during office hours and 12-24 hours during weekends. For a quicker resolution, please provide a detailed description of the issue.

What should I do if I accidentally sent my BET tokens to the wrong address? Unfortunately, tokens sent to an incorrect address cannot be refunded or retrieved. Always double-check the address before initiating a transfer.

Can I transfer my BET tokens from an exchange to my wallet? Yes, you can transfer your BET tokens from any supported exchange to your BETChain wallet. Ensure that you follow the correct transfer procedures as outlined on the exchange platform.

Do I need to transfer all my BET tokens to my wallet? No, it’s not necessary to transfer all your BET tokens to your wallet. Only the amount you intend to stake needs to be in your BETChain wallet.

I lost access to my two-factor authentication. How can I regain access? Please open a support ticket or email [e-mail] with your username and associated email address, and we will assist you in resetting your two-factor authentication.

How do penalties work for inactive nodes? If a node experiences downtime, the rewards will be reduced proportionally based on the uptime. Continuous inactivity or violations of community guidelines may result in node deactivation.

Can I host multiple nodes? Yes, you can host multiple nodes. Currently, operators are allowed to set up up to 4 nodes.

What is the staking period for BET tokens? The staking period for BET tokens is 1 year, during which your tokens will be locked in a smart contract.

If I purchased BET tokens from an exchange, can I run a node with them? Absolutely! You can run a node using tokens purchased from exchanges, but they must be transferred to a compatible wallet such as XDCPay.

Can I stake more than the minimum required amount of BET tokens per node? Yes, you can stake up to 20,000 BET tokens per node, while the minimum staking requirement is 2,000 BET tokens.

What details should I ensure are correct before submitting my node for approval? Make sure the node details are accurate, including the active IP address without extra characters. Ensure fulfillment and alarm clock tests are completed, and your wallet has sufficient BET tokens for staking.

How can I purchase BET tokens? You can purchase BET tokens from supported exchanges. Please visit our website at www.betchain.co for a list of exchanges.

How can I delete an approved node that hasn't been staked yet? If you wish to delete your approved node, please inform us if you're creating a new node and if there are changes in the node or wallet addresses. We can return the node and update its status, but note that resubmission will require re-approval.

Staking Related Queries

What if I deactivate my node? Can I unstake it? No, if you deactivate your node, you must wait until the staking period is over. Early withdrawal may incur penalties as determined by the Governance Committee.

How do I stake my BET tokens? Your node must first be approved before you can stake. For detailed instructions, please refer to our staking guide on the BETChain documentation.

Wallet Address Related Queries

How do I change my default wallet address on an active node? To change your default wallet address, you must first unstake the node and then rebuild it using the new wallet address.

What if my wallet address is compromised? Can I change it? If your approved node's wallet address is compromised or hacked, unfortunately, we cannot assist in changing the wallet address. The tokens staked can only be recovered if the wallet is recovered.

Why can’t I sync my wallet to my profile? Ensure that all other wallets are disabled, restart your browser, log into XDCPay first, then try syncing your registered wallet address again.

I can't top up my node. What should I do? Please refer to the guide on how to add more stake to your node. Currently, you can top up with a maximum of 18,000 BET tokens.

Node Related Queries

Can I create a new node using the same wallet and node address after unstaking? You can use the same wallet address, but the node address will need to change. If you want to use the same IP address, you must request a backend update from the team.

Can I create a new node without using old backups? Yes, you can create a new node without backups. However, if you want to reuse the same IP address and details, having a backup will be necessary.

What should I do if I can't access the BETChain GUI? Ensure that ports 6688 and 6689 are open. You can use commands like sudo ufw allow 6688 and sudo ufw allow 6689 to allow access. Additionally, check your firewall settings to ensure they are not blocking access.

Do inactive nodes count towards the node cap? Only active nodes are counted towards any node cap.

Why is my dashboard not displaying correct information? Refresh your browser, ensure that only XDCPay is running, log out, and then log back into the dashboard. It may take some time for the data to load correctly.

I’m encountering an error while submitting my node. What should I check? Ensure your wallet is registered with XDCPay, and all other wallets are disabled. Refresh and try submitting the node details again.

My server crashed, and I lost my node. What steps should I take? Regularly review your node to ensure it’s up-to-date. If it goes down, submit a support ticket with details about the server issue. Wait for a response, and once approved by the Governance Committee, you can proceed with withdrawal.